Policies
Shipping Policy
At PHENOMENAL, we offer both domestic and international shipping options. Our standard production timeline for handmade items is 7-10 days. Once your order is ready, shipping within Nigeria typically takes 2-5 business days, while international orders may take between 7-14 business days, depending on your location.
Shipping costs are calculated based on the destination and will be displayed at checkout. International customers are responsible for any customs or import duties that may apply.
Return Policy
Your satisfaction is our top priority. If for any reason you're not completely satisfied with your purchase, we accept returns on unused, unworn, and unaltered items within 14 days of delivery and 2 days of receiving your order. Please note that custom-made items are non-refundable, as they are tailored specifically for you.
To initiate a return, simply contact us with your order number and the reason for your return. We will provide you with return instructions. Please note that return shipping fees are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
In the event that you have not received your parcel within the delivery time estimated above and you have not been contacted by your local customs department or postal service regarding your delivery, please get in touch with us and we will happily look into this for you.
Refunds will be processed once the item is received and inspected. Refunds will be credited to the original method of payment within 7-10 business days.
Exchange
Please note that we do not offer direct exchanges. However, if you are not completely satisfied with your item, we recommend that you return the package within 3 days of receiving it. Once we receive the returned item and is accepted you are welcome to make a new purchase of a different item.